Frequently Asked Questions

What's included with Work?

Email
Group Email		send email, in confidence, to multiple vendors with one click
Work Form Email		use Work's powerful email forms to keep a copy of all communication from within Work
Email Templates		create custom email templates with custom fields
Mailto Email		send email from your local email client (ex Outlook, Gmail)
Job Management
Work Email History		view all email sent and received through Work
Job Management		multi-featured job management solution for team collaboration
Job User Management		assign users to specific jobs
Job File Storage		integrated file manager
Job Photos		store job specific photos of completed jobs and surveys
Job Notes		keep job specific notes
Job Data Import		import customers, locations and jobs from spreadsheet templates
Job Data API Synchronization		automatically synchronize customers, locations and jobs via API
Quickbooks Online Integration		import QBO customers into Work, display transactions in Work and export Work customers to QBO
General
Dashboard		view a snapshot of recent job activity and current week's events
Calendar		custom team / resource calendars eliminate scheduling headaches
Mobile Friendly Interface		access job details, calendar of events and easily upload job files and photos from your phone
Reporting		powerful reporting interface
Phone/Email Support		8/5 live telephone and email support
Referral Rewards		earn Amazon.com Gift Cards² for referring vendors to Work
Popup Messaging		disable popup messaging that's not related to your account
Communication Preferences		opt out of surveys and marketing email
Job Searches¹	51	per rolling 30 days
Vendor Profiles¹	51	per rolling 30 days
Users	3	each additional user is $5/month
File Storage	100GB*	* can purchase additional storage

¹ User activity is subject to the Terms of Use.
² Restrictions apply, see amazon.com/gc-legal.

What does it cost to use Work?

The Work subscription is $35 per month for up to three (3) users. Each additional user is $5 per month. Highlights of Work include:

Simple and effective customer and job management
Dashboard snapshot of recent job activity as well as currrent week's events
Shared calendar to eliminate scheduling headaches
Integrated file manager to store job files where all users can find them
Access job details, calendar and easily upload files & photos from your phone
Up to three (3) users (each additional user is $5 per month)
View all email sent and received through Work
Integrate with QuickBooks Online
Create and use email templates for simple and consistent emailing
Up to fifty (50) searches¹ per company per rolling 30 day period
Up to fifty (50) vendor profiles¹ per company per rolling 30 day period
Free trial

¹ User activity is subject to the Terms of Use.

What happens when my company reaches either the search or vendor profile view limit?

Work subscriptions are limited to fifty (50) searches and fifty (50) vendor profile views per company per 30 day period. If the combined total usage of all of your company's users reaches either the search or vendor profile limit, all of your users' ability to access vendor features only within Work will be suspended until such time as your company's rolling 30 day activity reset window is reached. All vendor features for your user accounts will be automatically reinstated and your usage counts will be reset on the eve of your rolling 30 day activity reset window.

Does Work integrate with my company's accounting software?

Yes, Work can be integrated with your QuickBooks Online account. Connecting your QuickBooks Online and Work accounts will allow you to import QuickBooks Online customers into Work as new customers, display transactions in Work for QuickBooks Online customers and export Work customers into QuickBooks Online as new customers.

What sort of reports can I export?

You can export an Excel spreadsheet of most anything you dream of. A detailed list of your vendors, customers, locations and jobs!

I have a feature request. How can I submit it?

When logged into Work, click on the Help icon (?), then select Feature Request from the dropdown. We love building stuff (boring software code to most people), so let us know what you're thinking!

Is support included with Work?

YES and it's free. Totally Free Support.

I have multiple users that I'd like to setup in my Work account. Will you be able to do that for me?

Yes. Please contact us for more information

Is my data secure?

Yes. Very secure. All of the data is stored on secure servers with SHA-2 and 2048-bit encryption, the same encryption financial institutions use.

Why did my Work session time out?

As a security measure, your Work session will automatically timeout after 120 minutes of inactivity. This security feature is intended to prevent another individual from accessing your personal Work account while your computer is unattended. If you have timed-out of your session, you will be prompted to login again with your email and password.

Please note that it's always considered best practice to log out of Work (and any other login protected service) anytime you expect to be away from your the application for any significant period of time.