Frequently Asked Questions

For SignsearchPRO Users

A SignsearchPRO User is anyone looking to find a sign vendor to manufacture, install, service, estimate or survey a sign for a location in the US or Canada.

PRO Basic PRO Connect Description
Cost FREE $45/mo (1-3 users) each additional PRO Connect user is $10/month
Email
Group Email send email, in confidence, to multiple vendors with one click
PRO Form Email use SignsearchPRO's powerful email forms to keep a copy of all communication from within PRO
Email Templates create custom email templates with custom fields
Mailto Email send email from your local email client (ex Outlook, Gmail)
Project Management
Project Management multi-featured project management solution for team collaboration
Project User Management assign users to specific projects
PRO Email History view all email sent and received through SignsearchPRO
Project File Storage store up to 5GB of project specific files
Project Photos store project specific photos of completed jobs and surveys
Project Notes keep project specific notes
Vendor Management
Vendor Management manage all aspects of vendor information
My PRO Vendor Network build your own SignsearchPRO vendor network
Vendor Mapping map all your vendors in PRO for a rich graphical experience specific to your search location
Non-PRO Vendor Mapping add and map your own exclusive vendors to your SignsearchPRO network
Public Vendor Ratings view and submit public reviews for vendors
Internal Vendor Ratings internally (and privately) rate vendors
Blocklist Vendors block access to specific vendors to prevent inappropriate vendor selection
Custom Fields add custom fields to vendor profiles and projects
COI Management manage vendor specific COI information, including sending automated reminders to vendors or vendor agents
General
Job Searches1 16 unlimited per rolling 30 days
Vendor Profiles1 51 unlimited per rolling 30 days
Users 6 unlimited flexible user permission management with unlimited Admin privileges
Phone/Email Support 8/5 live telephone and email support
Vendor Rewards earn Amazon.com Gift Cards2 for working with SignsearchPRO vendors
Referral Rewards earn Amazon.com Gift Cards2 for referring vendors to SignsearchPRO
Reporting powerful reporting interface
Popup Messaging disable popup messaging that's not related to your account
Communication Preferences opt out of surveys and marketing email

1 User activity is subject to the Terms of Use.
2 Restrictions apply, see amazon.com/gc-legal.

SignsearchPRO offers two subscription levels to meet the needs of companies of all sizes.

PRO Basic (free)

The PRO Basic subscription is free to all qualified companies. Highlights of the PRO Basic subscription include:
  • Up to fifteen (15) searches1 per company per rolling 30 day period
  • Up to fifty (50) vendor profiles1 per company per rolling 30 day period
  • Up to five (5) users
  • No project management features
  • No vendor management features
  • Contact vendors via SignsearchPRO's email forms, vendor website or phone

PRO Connect (paid)

The PRO Connect subscription is $45 per month for up to three (3) users. Each additional user is $10 per month. Highlights of the PRO Connect subscription include:
  • Unlimited searches1
  • Unlimited profiles1
  • Unlimited users
  • Full featured project management tools
  • Full featured vendor management tools
  • Contact vendors via your local email client (Outlook, Gmail), SignsearchPRO's email forms, vendor website or phone

1 User activity is subject to the Terms of Use.

Free PRO Basic subscriptions are limited to fifteen (15) searches and fifty (50) vendor profile views per company per 30 day period. PRO Connect subscriptions have no such limitations. If the combined total usage of all of your company's users reaches either the search or vendor profile limit, all of your user accounts will be suspended until such time as your company's rolling 30 day activity reset window is reached. Your user accounts will be automatically reinstated and your usage counts will be reset on the eve of your rolling 30 day activity reset window.
The vendors highlighted in the pretty green color are our Premium Vendors and those that have the blue pins and blue side bar are our Premium Vendors. They're the ones we want you to work with to support the Network. The vendors with the gray pins and no sidebar are the freebies. They aren't supporting PRO, but trust us... we're working on them and could always use a little nudge from you if you want to tell them to belly up! And remember, the more freebies you get to sign up, the more YOU get out of PRO for FREE!
Wow, we're glad you asked! Simply perform a search for any vendor and choose to "Send Network Invite". In fact, choose a bunch of them and send them all an email with one click. Pretty neat (and fast). You can remove vendors from your network anytime, so don't worry if you're not sure if they're a good fit for you or not.

(For PRO Connect subscribers)

You're darn right you do. The reason is simple. Right now you're the one managing your database, and we both know it's outdated and, well, you've got better stuff to do than to manage someone else's data (because, after all most of it is someone else's). We'll enhance your data with data that is provided by the sign vendor (we don't add any data ourselves... it's right from the vendor). And, best of all, we'll ensure that it's up-to-date because we send the vendor reminders to keep it so. The vendors know that accurate data is directly related to getting jobs from PRO. It's a beautiful thing for everyone.
Yes. PRO is vendor management software built exclusively for the sign industry. It's not workflow project management that integrates with your manufacturing, payroll, accounting, or any of that other boring stuff. It's packed with exciting tools and features that ensure that when your sign leaves the plant it gets installed on time and on budget. It provides a full history of what went on in the field, and only the field (well, we also let you keep a bunch of internal notes and communication if you want).
No, but that's simply because it doesn't need to. The only "accounting" involved in PRO is the ability to record how much you paid for a vendor's services and keeping a copy of the invoices relating to the vendor's work. We leave all of the bean counting up to someone else.
You can export an Excel spreadsheet of most anything you dream of. A detailed list of your vendors, clients, locations and projects!

(For PRO Connect subscribers)

Oh my. Lots. Like LOTS. Take a look for yourself. Nobody comes close in displaying such accurate data in one search.
When logged into PRO, click on the Help icon (?), then select Feature Request from the dropdown. We love building stuff (boring software code to most people), so let us know what you're thinking!
YES and it's free. Totally Free Support.
Yes, we should be able to do that for you. Depending on the type of information you provide, it can be made only available to your users. Please contact us for more information.

(For PRO Connect subscribers)

Yes. Depending on your subscription (PRO Basic or PRO Connect) your alloted number of users may vary. Please contact us for more information
Yes. Very secure. All of the data is stored on secure servers with SHA-2 and 2048-bit encryption, the same encryption financial institutions use.
As a security measure, your SignsearchPRO session will automatically timeout after 120 minutes of inactivity. This security feature is intended to prevent another individual from accessing your personal SignsearchPRO account while your computer is unattended. If you have timed-out of your session, you will be prompted to login again with your email and password.

Please note that it's always considered best practice to log out of SignsearchPRO (and any other login protected service) anytime you expect to be away from your the application for any significant period of time.

For SignsearchPRO Vendors

SignsearchPRO Vendors are sign companies in the US or Canada that are looking for manufacturing, installation, service, estimate, or survey work, in their service area from larger buyers at the national level or from companies in the sign industry.

No. Listing in SignsearchPRO is free. However, all this neat stuff costs money to support and improve. Therefore we offer a Premium Vendor option that includes listing on Signsearch.com for as little as $360 per year (or $35 per month if paid monthly). Premium Vendor companies appear on the first page of search results in their area (when's the last time you went to page two on Google?). Also, PRO Users know to look for Premium Vendors in their search result (because they know that, without these advertisers, there wouldn't be PRO), and we reward them for choosing Premium Vendors. There are other benefits as well, such as appearing in searches outside of your zip or postal code and the ability to easily network with PRO users so that you can be part of their own PRO Network. Send an email or call us at (800) 566-4162 and let us show you how to maximize your exposure on PRO.
Login to your account at www.myvcg.com and update your preferences or contact us via email or at (800) 566-4162 and we'll do it for you.
If you're a Premium PRO Vendor, you can login to your account at www.myvcg.com and click on "Signsearch" in the main navigation, then select "SignsearchPRO Network" from the sub navigation. From there you can search by company name and state. If you're not a Premium Vendor, you can, uhm... mail them a letter or something like that.
PRO users use PRO because the data is up-to-date and accurate. If your profile isn't... you're missing out on a great opportunity to grow your business.
It's your information, so you get to decide who can see what. Maybe you want all PRO users to see it (or some of it), or maybe just PRO users that you've networked with. It's really up to you to decide.
You bet. Listing in PRO is included with a Premium Vendor listing on Signsearch.